nex-gen.net

Computer / Software & Device support

We have over 20 years experience in assisting our clients and offering personalised support for computer systems, operating systems, software configuration, devices and accessories. We can provide assistance as and when required or provide documented, scheduled service for business and home users.

Quick response on-site services available to Isle of Wight area home and business users.

We can assist with your computer related queries, but in the rare event that we can't offer a solution, we won't charge you for our time, no matter how long we have spent on-site or diagnosing in our workshop prior to reaching this conclusion.

Please feel free to make a no obligation enquiry. computer

computer Operating System and Software Services
  Windows / Linux / Mac & Mobile O/S support

Operating Systems are prone to various problems, especialy when a machine is connected to the Internet. Slow systems, intermittent problems and virused devices are some of the most common issues we deal with.

Software configuration & setup
Other common tasks we perform include set-up and configuration of Operating Systems and software, usually as part of data migration to a new machine after all important data is backed up, but also in the event of an unrecoverable error or failure that corrupts an application or O/S.

Web based software
Web based applications supplied by organisations to their clients are common and backing up local data from these is a common task we perform in addtion to help and support for updates, patches and data security. We also advise on online security, proxies and secure browsing.

Device software
Configuration of hardware devices (internal & external) is supported, from graphics cards, tablets, digital / hybrid print devices, RIP software, audio workstations and sequencers, photocopiers and large format scanners, as recent examples of our diverse knowledge.

System and data security
From anti-virus and anti-malware to encryption for compliance purposes, we frequently advise, configure and maintain these elements for our clients.

Software advice and tuition
We can offer personalised suport and tuition on a wide range of office and design software, and have many years of experence in helping private clients and business users to maximise the potential and expand the range of applications they use.

We also have experience in compiling, writing and supplying course material and supplementary information for educational institutions, to specification, at various educational levels.

 
Sample information from some of the recent tasks we have completed:
Job Detail / Diagnosis Action
Corrupted O/S (Windows 8) Data backup, format and application & data setup
Computer sending random email Computer and Router virus removal
Digital Camera connection Device not compatible with O/S
Digital Audio Workstation Upgrade system memory and configure applications
Image scanner issues (industrial) Replace scan head glass & perform software calibration
Slow computer Boot up scanning, System scanning, Virus removal
iPad locked out by virus Full reset and reconfigure after exploring all options
External Hard Drive recognition Manually add devices using Admin tools
Hard Drive power failure Disassemble and restore data to new drive
 

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computer


computer System and Data Security Services
  Backups

Backing up data is unfortunately, the most overlooked or neglected aspect of data security (until a catastrophic failure of a machine or drive), and if you are bound by regulations that define how your sensitive client data should be stored, you will know that encryption is a standard requirement by the relevant authority, for both your computer system and stored data, with details of such to be provided on inspection.

We can provide one-off or scheduled services and a choice of encrypted or un-encrypted backup solutions over a wide range of local and remote systems.

UPS systems
Uninterruptable power supplies are not only available to large organisations. Smaller home and office based systems are available and provide anywhere between 10 minutes and up to several hours of emergency power to your systems in the event of a local power failure.

This allows time to save files and shut down systems safely if required without losing work or risking O/S, application or data corruption, and can also provide additional protection to your systems and data from power brownouts and power spikes.

Anti-virus / Malware / Spyware / Firewalls
We can assist in securing your system using these methods and are familiar with most 'professional user' and 'home user' vendors.

Updates / Patches / Maintenance
One-off or scheduled services for system updates, patches and file system maintenance are available to ensure your systems are not vulnerable to recently found exploits in Operating Systems, application software and system hardware.

System and data security
From anti-virus and anti-malware to encryption for compliance purposes, we frequently advise, configure and maintain these elements for our clients.

We also assist in secure decomissioning of older systems and secure data destruction.

Encryption solutions
We can assist with encryption of data for various purposes, including 'deniable' encryption.

 
Sample information from some of the recent tasks we have completed:
Job Detail / Diagnosis Action
Compliance review Data backup / Data encryption of stored data
Anti-virus issues Remove malware and initiate anti-virus via C/L
Windows not starting (Win7) Windows update incompatibility
Email backup / transfer Backup and move data to new system
Hard drive file system corruption Recover data using non-invasive techniques
 

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computer


More about our services :

Computers / Devices / Software Support & Consultancy

Websites / Domains / Hosting / Internet Support & Consultancy

Print & Digital Media Support & Consultancy